We provide solutions ranging from full network support, onsite visits and systems monitoring to a simple helpdesk with remote assistance packages to assist your staff.
Our approach is designed to accommodate any budget and is loosely grouped into three categories.
Designed for businesses that require a cost-effective solution that covers critical monitoring of important equipment, ranging from servers, workstations, switches, routers and other network-attached devices. Device “up-time”, security patches and backup monitoring are common items that are included in the service. Essential Monitoring is supplemented with ad-hoc onsite or remote service requests.
Designed for businesses that are critically dependent on their technology. The service adds to Essential Monitoring with an advanced monitoring and systematic maintenance program, all designed to increase operational reliability and stability, therefore minimising system downtime. The program is supplemented with both onsite and offsite services, covering issues not rectified by the scheduled maintenance.
Designed for businesses that are critically dependent on technology and are looking for a solution that cares for all of their IT requirements for a fixed monthly fee. We build onto our Proactive Maintenance program to include services that covers all onsite and remote support, disaster recovery planning, forecasting, budgeting and vendor relationship management.